the terms and conditions
of the one:item online shop

Last updated: February 22, 2023

General provisions

  1. These terms and conditions, hereinafter referred to as “ the Terms and Conditions”, specify the rules of using the online shop located at the URL https://www.oneitem.eu hereinafter referred to as “the Shop”.
  2. The Shop is run by one:item sp. z o. o. with its registered office in Warsaw, czardasza 18/11 street, 02-169 , Poland, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIV Commercial Division of the National Court Register, under KRS number 0000963067, holding VAT Number (NIP) 5223222094, hereinafter referred to as the “Administrator”.
  3. The Shop address and contact details are:
    • e-mail address – hello@oneitem.eu;
    • the mailing address – czardasza 18/11 street, 02-169 Warsaw.
  4. Each person before using the Shop should read the Terms and Conditions.
  5. Making purchases in the Shop requires from the Customer to have an active and efficient e-mail account.

Types and scope of the Shop’s activity

  1. The Shop’s activity consists of distance selling of clothing and accessories via the Internet.
  2. All offered items are new and handcrafted in Poland.

Purchasing rules

  1. Information provided on the Shop’s website, including information about the products presented, and in particular their descriptions, technical and operational parameters and prices, are an invitation to conclude a contract, within the meaning of Article 71 of the Act of 23 April 1964 r. – Civil Code (Journal of Laws 1964, No. 16, item 93 as amended; further: “the Civil Code”).
  2. Before confirming the purchase, the Shop provides the Customer with the following information: 
    • a precise description of the product  characteristics;
    • the total price of the products ordered together with taxes and fees for transport, delivery or postal services and a summary of the total amount of the contract with the chosen delivery option;
    • concerning the method and time of payment;
  3. The purchase of a Product does not require registration with the Shop.
  4. Placing an order is done using the form available on the Shop’s website after going to the basket and selecting the “checkout” option, in which the Customer provides the following data: 
    • name and surname;
    • company’s name;
    • e-mail address;
    • telephone number;
    • address details to be used for shipment;
  5. The Customer places an order after familiarizing himself/ herself with the information specified in the Terms and Conditions of the Shop and the information specified in the paragraph 2, which will be displayed in electronic form in the last stage of filling in the electronic form preceding the expression of will to conclude the contract by clicking the “Order with payment obligation” button. After reading the collected information specified for a given Customer’s order, the Customer expresses his or her willingness to be bound by the contract by pressing the button “Order with payment obligation”.
  6. All prices given on the pages of the Shop are depending on the option selected in Polish zloty or euro and include VAT. The price displayed in the basket summary before placing an order includes shipping costs according to the option chosen by the Customer.
  7. The Shop is obliged to deliver the goods without any defects.
  8. An order shall be deemed accepted for processing when the Shop confirms that the order placed by the Customer has been accepted.
  9. In case of unavailability of some of the products included in the order, the Customer is immediately informed about it. The Customer decides whether the order is to be partially or completely cancelled.
  10. The Shop may suspend acceptance of the order in case of doubts as to the truthfulness or reliability of the data indicated by the Customer in the registration form. In such a case, the Shop will immediately contact the Customer in order to clarify any doubts the Shop may have.
  11. The Customer and the Shop are bound by the price of the Product from the moment of placing the order.
  12. The following payment methods are accepted in the Shop: via bank transfer, online card payment (Stripe), Przelewy24.
  13. In the case of foreign orders, the waiting period for payment by the Store is 6 days from the date of receiving by the Customer confirmation of order acceptance by the Shop. Orders placed at an address in Poland are automatically cancelled if they are not paid for within 24 hours.
  14. The contract is deemed concluded at the moment of confirming the acceptance of the order, which is simultaneous with payment by the Customer, after prior receiving of the confirmation of the order’s acceptance.
  15. The ordered goods are shipped within 5 working days from the date of booking the due payment for the product. Products labeled as “Available on backorder” are shipped within 10 working days from the date of booking the due payment for the product.
  16. Shipments are sent via DPD and InPost.
  17. In the case of ordering several items, they are generally packed together in one shipment.
  18. If the goods are to be sent by the Shop to the Customer who is a consumer, the danger of accidental loss or damage to the goods passes to the Customer at the moment of their delivery to the Customer.
  19. An invoice confirming the purchase is sent with the Product. 
  20. Each Customer registering and/or placing an order agrees to receive at the e-mail address provided by him/her information related to the course of the transaction and notifications of changes in these Terms and Conditions.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Complaints/Withdrawal from the contract

  1. The Shop is obliged to provide the Customer with an item free from defects.
  2. It is recommended that the complaint should include, among others concise description of the defect, circumstances (including the date) of its occurrence, data of the Customer submitting the complaint, and the Customer’s request in connection with the defect in the goods.
  3. The Customer is obliged to attach to the complaint the proof of purchase of the goods subject.
  4. In the event of a defect in the goods purchased from the Shop, the Customer has the right to complain on the basis of warranty regulations in the Civil Code.
  5. Goods returned under the complaint procedure should be sent to the mailing address: 18/11 Czardasza street 01-169, Warsaw, Poland
  6. Pursuant to the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2014, item 827) the Customer who is a consumer has the right to withdraw from the contract in writing without giving any reason within fourteen days from the date of delivery of the goods, i. e., from the moment when the Customer came into possession of the goods or a third party indicated by the Customer, other than the carrier, came into possession of the goods. For the 14-day time limit referred to in paragraph 1 to be observed, it is sufficient to send a declaration of withdrawal before its expiry. 
  7. The right to withdraw from the contract is not vested in the Customer who has ordered an unprefabricated item, manufactured according to the Consumer’s specifications or used to satisfy his individual needs.
  8. In case of withdrawal from the contract, the customer is obliged to return the goods to the address: 18/11 Czardasza street 01-169, Warsaw, Poland,  no later than 14 days from the date on which the Customer withdrew from the contract. Returned goods should be packed in such a way that they cannot be damaged during transport.
  9. In case the Customer exercises the right referred to in paragraph 6, the direct cost of returning the goods shall be borne by the Customer.
  10. In the event of withdrawal from the contract, the Customer shall be reimbursed all payments received from him/her, including the costs of delivering the goods to the Customer (except for additional costs resulting from the method of delivery chosen by the Customer other than the cheapest usual method of delivery offered in the delivery of goods available in the Shop), immediately, and in any case no later than 14 days from the date of notification about the return or the date the Shop actually received the returned goods.
  11. One:item is obliged to immediately refund, not later than within 14 days from the date of reception of the Customer’s statement of rescission of the Contract, to the Customer all payments made by the Customer, including the charge for Delivery of the Item to the Customer. One:item may withhold the refund of payments received from the Customer until reception of the returned Item or proof, supplied by the Customer, of the Item having been sent, whichever occurs earlier.
  12. The refund is made by the Shop using the same method of payment as the Customer had used, unless the Customer expressly agrees to another method of refund that does not involve any costs to him/her.
  13. The Shop may withhold the refund until the receipt of the returned goods (items) or until the delivery of proof of sending back the goods in connection with the withdrawal, depending on which event occurs earlier.

Final provisions and amendments to Terms and Conditions

  1. The Terms and Conditions enter into force on the date of publication on the Online Store website, replacing the previously existing Online Store terms and conditions.
  2. The contents of these Terms and Conditions may be recorded by printing, copying to a storage device, or downloading at any time from the Online Store websites.
  3. In matters not regulated by these Terms and Conditions, the provisions of the Polish law shall apply, including in particular Act of 30 May 2014 on Consumer Rights (Journal of Laws 2014, item 827) and the Civil Code.
  4. All orders accepted by the Store prior to the day of amendment to the Terms and Conditions shall be processed pursuant to the Terms and Conditions in force at the date of placing the order by the Customer.
  5. If at any time any provision of these Terms is or becomes illegal, void or invalid for any reason whatsoever, such invalidity shall not affect the validity of the remainder of these Terms and Conditions and such invalid provision shall be replaced by another provision which, being valid in all respects, shall have an effect as close as possible to that of the replaced provision.

Contact Us

If you have any questions about this Terms and Conditions, you can contact us:

  • by email: hello@oneitem.eu