returns

How much time do I have to return my one:item order?

If you ordered online, inform us about your return by an e-mail (hello@oneitem.eu) within 14 days from the date of delivery, and send us a package within the next 14 days.

How can I return my order?

To make a return, please contact us first and let us know by sending an email with your order number to hello@oneitem.eu. Then, all you have to do is fill out the one:item return form (it can be a handwritten form), which you can download HERE, include it in the package with the receipt (it can be a copy of the receipt or other proof of purchase) and send it to our office (one:item sp. z o.o. 18/11 Czardasza street 01-169, Warsaw, Poland).

A package without a return form is a package that is difficult for us to identify. Due to the limited possibility of identifying such a parcel, the 14-day refund period will not apply.

Can I exchange the goods?

Unfortunately, it is not possible to carry out an exchange without a refund. In order to make an exchange, please send us a return package and re-order the one:item product you are interested in.

Where do I send the return package?

Please send the package with return to the address below:
one:item sp. z o.o.
18/11 Czardasza street, 01-169, Warsaw, Poland
+48 694 245 124
hello@oneitem.eu

or return it in person in our office at Czardasza 18/11 in Warsaw. If you’re sending the package please keep the tracking number, it may be needed in case of an issue with delivery.

We are not responsible for the packages sent to a different address. Returns not delivered on time will not be processed.

Can I send items from different orders in one package? Do I have to ship them in the original packaging?

We do not require the order (one:item product) to be shipped in its original packaging. It is also possible to send several orders in one package, please fill out separate return forms for each order.

Can I send a package by post?

If you send a parcel by post, please make sure that it will be directly delivered to our office, remember to keep the shipping confirmation from your post office, it will be useful in case of problems with the shipment. Send the return as a parcel, not as a letter. Parcels that were delivered to the post office and advised might not be picked up.

Can I return my online order by InPost Parcel Locker?

Unfortunately, we are not able to collect the return from a parcel locker or other collection point (eg Paczka Orlen). However, you can send a parcel in a parcel locker, which will later be delivered to us by a courier to the address of our office: 18/11 Czardasza street  01-169, Warsaw, Poland.

Can I return the goods in person at the office?

Yes, the order can be returned in our office at Czardasza 18/11, Warsaw, Poland. Please attach the proof of purchase and the return form. When you make a return in an office, it is tantamount to accepting it, we will refund your money within 14 days.

Do you refund the shipping cost?

The cost of return shipping to us is paid by you. We refund shipping from us to you – in full or in part. If you are returning all products from your order, we will refund the entire cost of the order, including shipping from us to you. If you are returning a part of the order, we will only reimburse you for the returned products.

When will I receive the refund?

We will refund your payment within 14 days from the date of the return notification or, in the absence of a notification, from the date the parcel is delivered to us.  If you do not receive a refund within this time, please contact us. The form of refund depends on the payment method selected when placing the order. In the event that we do not accept the return, we will contact you by e-mail or telephone. In the case of foreign payment by bank transfer, please send us the account number and BIC / SWIFT to the one:item e-mail address: hello@oneitem.eu.